Terms & Conditions

1. Driving Licence Criteria
Drivers must be aged between 25 and 65 years old, and able to produce a full, valid driver’s licence issued by the DVLA, held for at least two years with no penalty points or previous convicions. Drivers falling outside this category may need to be referred to insurers and may incur further charges.

2. Identification
All hirers must be able to produce a proof of address dated within the last 3 months, and a valid credit/debit card in the name of the main hirer. Failure to provide correct identificatoin or proof of address may result in the hire being declined or third party checks being carried out at extra cost.

3. Accidents/Damage
The hirer is responsible for all damage, however so caused, during the hire period. Vehicle repairs and chargeable maintenance will be charged at cost. Vehicle repairs are only to be carried out by pre-approved garages which are authorised to repair by the Lessor. Any unauthorised private repairs that are not to manufacturer standard will be charged to rectify.
The insurance excess is £3000 per accident. This excess is taken in the form of a deposit, up to £500, and refunded at the end of hire, minus any deductions for damage caused. Fairview must be notified within 2 hours of an accident taking place, and all details on the accident form must be completed at the scene. Failure to report an accident within 2 hours of occurring will result in the full excess being charged.
The Company also reserves the right to charge any loss of hire whilst vehicles are being repaired.

4. Assignment
Fairview reserves the right to assign its rights to any third party company in any event. The hirer cannot assign their obligations to any other person/entity.

5. Breakdowns
All our vehicles are covered by roadside assistance support. In the event of a breakdown, you must call the number highlighted on the rental agreement as this number may be specific to your vehicle. If the correct process is not followed, charges may be applied. No compensation or return of hire payment will be made for breakdowns.

6. Fuel Policy
Fairview provides each vehicle with a full tank of fuel unless specified on your hire agreement. Each vehicle that is returned must be returned with a minimum of the same level of fuel it was taken with. Failure to do so will incur a charge multiplied by the AA’s highest recorded fuel price at the day of cessation of hire, plus a 20% administration fee. Fairview does not refund extra fuel.

7. Traffic Offences/Parking Fines
Administration charges of no more than £30 + VAT may be levied per traffic offence, plus any penalty charges that may be applicable. The hirer also accepts liability for any parking charges, in accordance with Schedule 4 of the Protection of Freedoms Act 2012 and any other charges that may be demanded by any third party in relation to the vehicle.

8. Customer/Hirer Responsibilities
The hirer is responsible for the vehicle and key and has a duty of care to maintain the vehicle whilst on hire to them and must, by law, be kept in a roadworthy condition. The vehicle must be kept locked and any security device must be fitted to the vehicle must be used when the vehicle is not being used. All engine fluids must be checked before use and topped up if required. Lights, wipers and tyre condition should also be checked and replaced if not in a roadworthy condition.
The hirer must not sell, rent, lend or dispose of the vehicle or any of its parts. The hirer must not give anyone legal rights over the vehicle.
The vehicle must be returned to the location agreed by us. If you choose to return the vehicle outside of office hours, you remain responsible for the vehicle until the vehicle can be checked by a member of staff. The hirer is liable for any charges incurred up to this time. Any vehicles not returned to the correct location will result in vehicle transportation charges.

9. Cancellation
We recognise that your plans may change. We can therefore offer to move your booking to another date in the future without charge. If you wish to cancel your booking you will be charged 30% of the cost of the booking. Bookings cancelled 48 hours before the day of collection will lose full payment.

Bookings cancelled within a week of collection for busy holiday periods (UK school holidays, bank holidays, Easter or Christmas holiday periods) will not receive a refund if cancelled and cannot be deferred to another date due to the business costs involved in planning and purchasing vehicles for these key holiday periods. We would recommend that you arrange an independent travel insurance to cover for these eventualities during the uncertainty from any government travel restrictions.

If we have to cancel your booking due to events beyond our control we will attempt to offer you an alternative vehicle or an alternative collection / delivery location or we will provide a full refund.

10. Data Protection
Your data is held in accordance with GDPR, and electronic copies can be provided on request. Printed copies may be provided at a cost of £5 to cover postage. If the hirer breaks any part of the agreement, the Company reserves the right to pass on your information to credit reference agencies, the Driver and Vehicle Licencing Agency (DVLA), debt collection agencies and any other relevant organisation.

11. Foreign Hire
Trips to Europe and Non UK Mainland are easy to arrange, but will cost extra and require additional documents – please call your local branch for full information. Green cards can take 48 hours to organise.

Note: We can ONLY cover vehicles that are used in the UK with our breakdown assistance. Vehicles taken abroad MUST arrange FULL 5 Star breakdown cover with either the AA, RAC or Greenflag. Cover must provide roadside assistance, recovery back to the UK and provide a suitable replacement vehicle to continue your journey. Additional rental insurance must also be added along with our permission to take the vehicle overseas. Failure to do so may cause the vehicle to be stopped, impounded, seized and additional costs charged. Please call your local branch to arrange and have a quote provided.

12. Vehicle Roadworthiness
Hirer’s are responsible for daily checks on oil, water, tyres, Adblue levels and lights. For long term hires please bring the vehicle into your local branch for a check over if you are unsure.

13. Price Changes
Management reserve the right to adjust prices without prior notice. Prices may vary between different branches. Quotations are valid for 7 days.

14. Terms
Fairview Vehicle Hire reserve the right to change any terms and conditions without notice or not comply to the published material if certain circumstances arise. For further terms and conditions please contact us.